FAQ – Clovre

We accept all major payment methods via Razorpay - UPI, debit/credit cards, net banking,
and wallets. Partial COD (Partial Cash on Delivery) is also available.

Cancellations are only possible before the order has been dispatched from our end. Once

shipped, we are unable to make changes. If you need to cancel, reach out to us immediately at

clovre.official@gmail.com with your order details.

Once your order is confirmed, we process and dispatch it within 1–2 business days. You'll

receive a tracking link once it's on its way.

To confirm your order, we collect a small advance payment at checkout. The remaining amount is payable upon delivery.

The advance payment covers order processing, packaging, and shipping-related costs and is therefore non-refundable if the order is refused, not accepted, or returned after delivery attempts.

Standard delivery takes 5–10 business days depending on your location. Express delivery is

also available at checkout for faster turnaround.

Once your order is dispatched, you'll receive a tracking link via your registered email. You can use that to follow your shipment in real time through our delivery partner, Delhivery.

Yes, we ship pan-India. If there's a pin code serviceability issue in your area, our team will

reach out to you directly.

All our tees are oversized with a relaxed, boxy fit. A size chart is available on every product

page with chest and length measurements in inches. Here's a quick reference for our Drop 2.0

tees:

· S — Chest: 40 in / Length: 27 in

· M — Chest: 42 in / Length: 27.5 in

· L — Chest: 44 in / Length: 28 in

· XL — Chest: 46 in / Length: 28.5 in

Two measurements matter:

· Chest — measure from the stitches below the armpits on one side to the other.

· Length — measure from where the shoulder seam meets the collar down to the hem.

Clovre operates on a limited drop model. Once a size is gone, it's gone — we don't do restocks

as a rule. Keep an eye on our Instagram @clovre.in for announcements about future

drops.

If you receive a damaged product from our end, you may request a return within 5 days of delivery.

Returns are accepted only for damaged items.

To be eligible for a return, please provide:

* The item in its original condition with seal tag attached
* Original packaging
* Proof of purchase / receipt
* An unboxing video clearly showing the damage
* Clear photos of the damage

Once approved, refunds will be processed within 72 hours. It may take 5–7 business days for the amount to reflect in your account.

Please note: The product goes through multiple quality checks before shipping to ensure it reaches you in perfect condition.

If you receive a damaged product from our end, you can request an exchange within 5 days of delivery.

Exchanges are also accepted if:

* You received the wrong product.
* The size doesn’t fit.

To request an exchange, please provide:

* The item in its original condition with seal tag attached
* Original packaging
* Proof of purchase / receipt
* An unboxing video
* Clear photos clearly showing the issue

to Request a Return or Replacement

1. Email clovre.official@gmail.com with:
- Your order details
- Reason for return/exchange
- Required documentation (photos, videos)

2. Our team will review your request

3. If approved, we will provide:
- A return shipping label
- Detailed return/exchange instructions

Every product goes through multiple quality checks before it ships. Returns that don't meet the eligibility criteria [unworn, original tags intact, within the 5-day window] — will not be accepted.

When in doubt, reach out before sending anything back.

Email us at clovre.official@gmail.com with your order number and query. You can also use the

contact form at clovre.in/pages/contact. We'll get back to you as soon as possible.

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